Information collected
FalconJA may collect information you submit through forms, email, phone, live chat, or software support requests. This may include your name, email address, phone number, company, project details, service selection, and support notes.
Account, contact, and payment information
For digital products or subscriptions, FalconJA may process account identifiers, subscription status, plan selection, support history, and transaction references. Payment information is processed by our payment provider. FalconJA does not directly store complete payment-card details.
How information is used
- To respond to project requests and customer support questions.
- To deliver purchased digital software or SaaS access.
- To manage invoices, service records, and business communication.
- To improve website content, software workflows, and customer support.
Third-party services
The website may use third-party tools for forms, analytics, cookies, ads, live chat, payment processing, hosting, and email delivery. Those providers may process information according to their own policies.
Cookies, analytics, and support communications
FalconJA may use cookies or similar technologies to operate the website, understand page usage, support advertising or analytics, and provide live chat. Support communications may be retained so FalconJA can respond to requests and maintain service records.
Data protection
FalconJA uses reasonable administrative and technical measures to protect customer information. No online service can guarantee perfect security, so customers should avoid sending sensitive secrets through general contact forms.
Data retention
FalconJA keeps personal information only as long as reasonably needed for support, customer records, legal, accounting, security, or business purposes.
Your choices
You may contact FalconJA to request a correction, deletion, or review of personal information where applicable. Some records may need to be kept for business, legal, accounting, or security reasons.